Disclaimer :- [ Digital Color Crafter makes every reasonable effort to ensure that product descriptions, images, colours, specifications, sizes, and other information displayed on our website are accurate. However, there may be minor variations due to differences in screen settings, lighting, photography, manufacturing processes, or product batches. For customised, personalised, made-to-order, or specially produced products, returns or exchanges may be subject to additional conditions because such products are prepared specifically according to the customer’s requirements.
Customers are advised to carefully review product details, specifications, sizes, colours, quantities, and customisation information before placing an order. This policy is intended to provide clear information about our return and refund process and does not limit any rights available to consumers under applicable law. ]
At Digital Color Crafter (DCC), we are committed to providing our customers with quality products and a smooth shopping experience. We understand that there may be situations where you need to return a product or request a refund. This Refund & Returns Policy explains the conditions and process applicable to returns, exchanges, refunds, damaged products, and other related requests.
By placing an order through Digital Color Crafter, you acknowledge and agree to the terms outlined in this policy.
Last Updated: 19/09/2026
Refunds may be considered for eligible orders in accordance with the terms of this policy.
To request a refund, customers must contact Digital Color Crafter within [5 days] of receiving the order and provide the required order details and, where applicable, photographs or other evidence of the issue.
Refund requests may be accepted in situations such as:
Products returned for a refund may be inspected before the refund is approved. Products generally need to be returned in their original condition, with original packaging, tags, accessories, and other included items, where applicable.
Once the returned product has been received and inspected, Digital Color Crafter will process the approved refund.
Approved refunds will normally be issued to the original payment method used for the purchase, subject to the applicable payment provider’s processing time.
Any refund timeline communicated by DCC refers to our processing time and may not include additional processing time taken by banks, payment gateways, or financial institutions.
If you have been informed that your refund has been processed but the amount has not yet appeared in your account, please allow additional time for your bank or payment provider to complete the transaction.
If you still have not received your refund after the applicable processing period:
Refunds are generally returned through the original payment method unless another method is permitted or agreed upon.
Products purchased during a sale, promotional offer, clearance sale, or special discount may be subject to different return and refund conditions.
Unless specifically stated otherwise on the product page or during the promotion, sale or discounted products may be non-returnable or non-exchangeable.
Where a sale item is eligible for return, the same eligibility requirements regarding product condition, return timeframe, proof of purchase, and inspection will apply.
Any product specifically identified as “Final Sale,” “Non-Returnable,” or similar will not be eligible for return or exchange except where required by applicable law.
Clear communication of final-sale exclusions is recommended because e-commerce platforms and return-policy guidance commonly distinguish final-sale products from products eligible for ordinary returns.
If you receive a defective, damaged, incorrect, or otherwise eligible product and would prefer a replacement instead of a refund, you may request an exchange by contacting Digital Color Crafter within 5 days of delivery.
Exchange requests are subject to:
If the requested replacement is unavailable, DCC may provide another available resolution, such as a refund or store credit, where applicable.
For products that have been customised, personalised, or made specifically according to customer instructions, exchanges may not be available unless the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer rights.
If an order was purchased as a gift and the recipient wishes to return or exchange it, the original purchaser’s order details or other valid proof of purchase may be required.
Where a gift return is approved, the available refund or exchange option will depend on the circumstances of the return and the original payment method.
If the refund is issued to the original payment method, the refund may be credited to the account or payment method used by the original purchaser.
Gift recipients should contact Digital Color Crafter before sending any product back so that the appropriate return instructions can be provided.
Please inspect your order as soon as it is delivered.
If you receive a product that is damaged, defective, incorrect, or missing an item, please contact Digital Color Crafter within 30 days of delivery.
To help us investigate and resolve the issue quickly, please provide:
Customers should retain the original packaging until the issue has been resolved, particularly where the product appears to have been damaged during transportation.
The responsibility for return shipping costs may depend on the reason for the return.
Where the return is due to an incorrect, damaged, defective, or incorrectly supplied product, Digital Color Crafter may arrange or reimburse reasonable return shipping costs, subject to verification.
For returns made for other reasons, the customer may be responsible for the applicable return shipping charges.
Customers should not send products back without first contacting DCC and receiving return instructions, as unauthorised returns may cause delays in processing.
Certain products may not be eligible for return or exchange, including, where applicable:
These exclusions are subject to applicable consumer protection laws and any rights that cannot legally be excluded.
To request a return, refund, or exchange:
Step 1: Contact Digital Color Crafter through [support email/contact form/phone number].
Step 2: Provide your order number and explain the reason for your request.
Step 3: Provide photographs or other supporting information if requested.
Step 4: Wait for confirmation and return instructions from our support team.
Step 5: If your return is approved, send the product according to the instructions provided by DCC.
Step 6: Once the product is received and inspected, we will process the applicable refund, replacement, exchange, or other approved resolution.
Please do not return an item before receiving return instructions from Digital Color Crafter.
If you have any questions about our Refund & Returns Policy, your order, or the status of a return or refund, please contact our customer support team.
Digital Color Crafter
Email: digitalcolorcrafters@gmail.com
Phone: +91 8719 938344
Website: www.dcccustoms.in
Customer Support Hours: 24×7
Please include your order number whenever contacting us about a return or refund so that we can assist you more quickly.
Digital Color Crafter reserves the right to update this Refund & Returns Policy from time to time. Any changes will be published on this page with the updated date.
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