At DCC Customs, we create customized and print-based products designed according to your requirements. Our products may include customized T-shirts, sportswear, glasses, and other merchandise featuring your selected designs.
We understand that receiving your customized product on time and in good condition is important. This Shipping Policy explains how we process, dispatch, and deliver your orders.
Since our products are customized and may be produced according to the design selected or submitted by the customer, orders require processing and production time before dispatch.
Once your order is successfully placed and payment is confirmed:
Important: Production time and shipping time are separate. The delivery estimate begins after the order has been processed and dispatched.
DCC Customs provides shipping services to eligible locations based on the availability of our shipping partners.
Estimated delivery time may vary depending on:
The estimated delivery date shown at the time of purchase or communicated by DCC Customs is an estimated timeframe and not an absolute guarantee, unless expressly stated otherwise.
For bulk, corporate, or customized orders, delivery timelines may differ from standard orders.
Shipping charges, where applicable, will be communicated or displayed during the ordering/checkout process.
Shipping charges may depend on factors such as:
Any applicable shipping charges will be the responsibility of the customer unless the order specifically qualifies for free shipping.
Once your order has been dispatched, DCC Customs may provide a tracking number or tracking information through the registered email address, mobile number, order page, or other applicable communication channel.
Customers are requested to use the tracking information to monitor the shipment status.
Please note that tracking information may take some time to become active after the shipment is handed over to the courier.
Customers are responsible for providing a complete and accurate shipping address at the time of placing the order.
Please carefully verify:
DCC Customs will not be responsible for delays, failed deliveries, returns, or additional shipping costs caused by an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an address error immediately after placing your order, please contact DCC Customs as soon as possible. We will try to assist; however, changes may not be possible once the order has entered production or has been dispatched.
Our shipping partners may make multiple delivery attempts according to their standard operating procedures.
Customers should ensure that someone is available to receive the shipment at the provided delivery address.
If a shipment cannot be delivered because of:
the shipment may be returned to the sender.
If the shipment is returned because of circumstances attributable to the customer, additional shipping or re-dispatch charges may apply.
We take reasonable care to pack customized products securely before dispatch.
If your package arrives visibly damaged, customers are encouraged to:
For a product damaged during transit, DCC Customs may review the case and, where the issue is verified, provide an appropriate resolution such as replacement, reprint, or refund, subject to the circumstances of the order.
Clear photographs of the damaged product and packaging may be required to process a shipping or quality claim. This type of evidence-based process is also commonly used by established print-on-demand providers.
Because DCC Customs produces customized products, the final product should correspond reasonably with the approved design/order specifications.
If you receive a product with an error attributable to DCC Customs, such as:
please contact us with your order number and clear photographs/videos of the issue.
After reviewing the claim, DCC Customs may provide a replacement, reprint, refund, or another appropriate resolution depending on the nature of the issue.
Many DCC Customs products are customized and produced specifically according to the customer’s requirements.
Because customized products are made specifically for an individual order, customers should carefully review their:
before confirming the order.
Once an order has entered production, changes or cancellation may not be possible.
For customized products, ordinary preference-based changes such as changing your mind, selecting the wrong size, or providing incorrect customization details may not qualify as a shipping or manufacturing issue.
This approach is consistent with common print-on-demand practices, where products are produced specifically after an order is placed.
If an order contains multiple products, the items may be:
depending on product availability, production requirements, packaging, and logistics.
If products are shipped separately, customers may receive more than one tracking number or delivery at different times.
Where international shipping is offered, delivery times and shipping charges may vary significantly depending on the destination country.
International customers may be responsible for:
Such charges, where applicable, are generally determined by the destination country’s laws and customs authorities and may not be included in the product or shipping price.
International shipments may also be subject to customs inspection or clearance delays. Major print-on-demand providers similarly disclose that customs charges and destination restrictions can vary by country.
DCC Customs cannot guarantee the exact time required by a destination country’s customs authority.
A shipment may be returned to DCC Customs if it cannot be delivered due to circumstances such as:
If a shipment is returned, the customer should contact DCC Customs for further assistance.
Additional shipping charges may apply if the customer requests the order to be re-dispatched.
If tracking indicates that an order has been lost during transit or the shipment has not been delivered within a reasonable period after the expected delivery date, customers should contact DCC Customs.
We may coordinate with the shipping partner to investigate the shipment.
Depending on the outcome of the investigation and the circumstances of the shipment, DCC Customs may provide a replacement or another appropriate resolution.
A shipment may be considered delivered when the shipping carrier’s tracking system records the package as delivered to the provided shipping address or an authorized recipient.
If you believe an order has been marked as delivered but you have not received it, please contact DCC Customs promptly so that we can assist with the delivery investigation.
DCC Customs may use one or more third-party courier and logistics providers depending on the destination, package characteristics, availability, and service requirements.
The shipping partner may vary from order to order.
Courier selection may be determined by DCC Customs or based on the shipping option selected by the customer, where multiple options are available.
To ensure smooth delivery, customers are expected to:
Providing accurate shipping information is an important part of successful e-commerce delivery, and established print-on-demand platforms also specify address requirements to reduce failed or returned shipments.
DCC Customs reserves the right to update or modify this Shipping Policy from time to time to reflect changes in our business operations, shipping partners, services, applicable laws, or customer requirements.
Any updated version will be published on this website with the revised effective date.
If you have any questions regarding shipping, delivery, tracking, damaged shipments, or your order, please contact DCC Customs through the customer support details provided on our website.
Digital Color Crafter
Email: digitalcolorcrafters@gmail.com
Phone: +91 8719 938344
Website: www.dcccustoms.in
We are committed to providing a transparent and reliable shipping experience for every customer.
Thank you for choosing Digital Color Crafter.
If you have already an account Login here.
If you have not any account Register here